What Is Content.ad’s Billing Cycle?

    If you have established Credit Terms with our Accounting Department, Content.ad bills on Net 30 terms.
    This is based on the previous month’s activity, unless you pre-funded your account via Credit or Debit Card, PayPal, ACH or Wire Transfer.

    Why Was I Charged for More than My Campaign Budget?

    Content.ad will stop serving your content once the budget for the campaign has been reached.  However, a consumer can still click on content that was served prior to the budget being reached.  As a result, you may be charged for an amount up to 10% more than your budget for clicks delivered during this period.

    How Do I Add, Update or Change the Credit or Debit Card on My Account?

    To update or change the Credit or Debit Card on your Account, log into your Account and click on Campaign Deposits in the left rail under Account Settings.

    Then click the Add Funds button.

    Next, add a credit or debit card or choose an existing card to update.

    Once you’ve updated the information, make sure to click the Save button.

    I Added Funds to My Account Via PayPal, but the Funds Haven’t Posted to My Account. Why?

    Sometimes large deposits made via PayPal may take 24-48 hours to clear and post to your account in Content.ad. This is due to PayPal’s policy and is outside of our control.

    In the short term, consider funding your account via credit or debit card to avoid a delay in funding your account.

    Before submitting another payment via PayPal, check the “Campaign Deposits” tab under “Account Settings” in the left rail to see whether the previous payment is pending.

    Why Does My Tracking Platform Show More Charged Clicks Compared to What Content.ad Reports?

    You might notice a discrepancy between the number of charged clicks your tracking platform reports vs. what our reporting shows. This is primarily due to excluded clicks being reported by your reporting tracking platform, that we have not actually charged you for.

    We exclude clicks that your ad may receive from bot traffic, double clicks, clicks that came through after your campaign’s budget has been reached, or clicks that came from a country your campaign is not targeting.

    Please always refer to Content.ad’s reporting for the most accurate data regarding charged clicks.

    To receive daily automated reports for campaign performance and spend, please opt-in to the “Campaign Performance Report” and “Advertiser Clicks Report” in the “General Info” section of your account.

     

    To learn more about these reports, please click here.

    How Do I Verify My Credit Card?

    As part of our Fraud Prevention and Credit Card Verification Process, please be aware that we need to arrange a call with you and your credit card company to verify that you are the Authorized Card Holder.

    Please provide the following documents within 24 hours of depositing funds for each card you are currently using or plan to use in the future:

    1. A legal photo ID
    2. Front and back images of the credit card(s). You are welcome to cover all digits including the CVV, except the last four.
    3. A completed Credit Card Authorization Form with a written signature
    4. The phone number associated with your credit card account. We will need to reach you at this number to complete the verification

    Please email the documents and contact phone number to accounting@content.ad.

    If you are out of United States, please let us know a time frame in which we can talk and we will see what options are available for funding from your location.