As part of our security and credit card verification process, please be aware that we need to arrange a call with you and your credit card company to verify that you are the authorized card holder. Please provide the best number we may reach you on (cell phone preferably) and be sure to provide the following documents within 24 hours of depositing funds for each card you are currently using, or plan to use in the future:

  • A legal photo ID
  • Front and back images of the credit card(s). You are welcome to cover all digits including the CVV, except the last four.
  • A completed Credit Card Authorization Form with a written signature

Please email the documents and contact phone number to If you are out of United States, please let us know a time frame in which we can talk and we will send you conference line instructions.

If you have a support question or bug report, please contact our support team.